Policies

At Luma Aviaries, every bird we raise is treated as part of our flock until the moment it joins yours. These policies reflect the care, experience, and standards we hold ourselves to and the commitments we make to every buyer. They are subject to change at any time.

Health guarantee

All birds leave Luma Aviaries in excellent health and are sold with a 72 hour health guarantee from the date of delivery or pickup. Luma Aviaries does not knowingly sell sick birds. If your bird shows signs of illness within this window that can be attributed to a pre-existing condition, we will work with you toward a resolution which may include a replacement bird of equal value, a store credit, or a partial refund, at our discretion.

To activate the health guarantee, you must have your bird examined by a licensed avian veterinarian within 72 hours of receiving it, and provide us with written documentation of the diagnosis. Claims submitted without a veterinary report cannot be honored. The bird must also still have its band intact.

Please note: The health guarantee does not cover injury, illness, or death resulting from improper diet, housing, handling, exposure to household hazards, exposure to other birds or animals.

Live Arrival

We offer a live arrival guarantee on all birds shipped via Delta Cargo. In the unlikely event that a bird does not arrive alive. At our discretion we will provide a replacement bird or store credit .

To qualify, the following conditions must be met:

+You must be present at the airport/cargo to receive your bird within the designated pickup window.(coordinated during shipping)
+Any mortality must be documented with a photo or video at the time of pickup, before the bird is removed from its shipping container.
+You must notify us within immediately upon receiving the bird(s).
+ Weather delays, airline rerouting, or circumstances outside our control may void this guarantee at our discretion, but we will always make a good-faith effort to work with you.

Weather holds: Luma Aviaries does not knowingly ship in conditions that could jeopardize the bird’s safety. If a shipment needs to be delayed due to extreme temperatures, we will contact you promptly to reschedule at no additional cost.

Shipping & delivery

Luma Aviaries ships nationwide via Delta Cargo, which provides same-day or next-day service to most major U.S. airports. Shipping is available year-round, subject to weather and airline availability.

Shipping costs can vary by destination airport and are calculated at time of sale, unless specifically stated. You are responsible for pickup at your nearest Delta Cargo facility / airport. We'll send you all tracking information and arrival details as soon as your shipment is confirmed.

All birds are shipped in airline-approved containers with appropriate food, water, and bedding. We take every precaution to ensure a safe, comfortable transit for each bird.

Local pickup in the Stuart / Martin County, Florida area is available by appointment. Please discuss this option with us at time of purchase.

Payment & deposits

A non-refundable deposit of 30% of the bird's purchase price is required to hold any bird. This deposit secures your bird and removes it from availability while we complete its hand-raising and weaning process. A deposit of 50% can be considered for local pickup of weaned birds within 5 days.

The remaining balance is due once the bird is weaned and ready to go home no later than the day prior to pickup or shipping reservation made . We accept payment via card, bank transfer, or other methods confirmed at time of sale. Deposits are applied to the final purchase price.

The buyer must complete pickup or accept shipment within 3 days of being notified that their bird is ready. If a buyer becomes unresponsive for 3 or more consecutive days after being notified their bird is ready, Luma Aviaries reserves the right to treat the reservation as abandoned, forfeit the deposit, and relist the bird.

In the event the buyer cannot take possession of the bird at the time it is ready to go home a $7 per day boarding fee must be pre paid at the time of purchase with an agreed scheduled pickup/shipping date.

If you need to cancel your hold after a deposit is placed, the deposit is forfeited. In extenuating circumstances, we may, at our sole discretion, apply your deposit as credit toward a future bird.

Florida residents: Florida sales tax applies to all in-state sales of live birds, as required by Florida law.

Closed aviary & visitation policy

Luma Aviaries operates as a closed aviary. In-person visits to our facility are not permitted for biosecurity reasons. This policy exists to protect our breeding pairs, un-weaned chicks, and the health of every bird in our care and ultimately, the birds that come home to you.

Introducing outside visitors into a closed aviary environment creates risk of pathogen exposure, stress to breeding birds, and potential disruption to active nest boxes and nursery chicks. We take the health of our flock and yours seriously enough not to compromise it.

We appreciate your understanding. In lieu of visits, we're happy to provide a weekly video call, photos, and regular updates on your bird's development from hatch to weaning once a deposit is received.

If you have any questions please reach out, thank you