Privacy Policy
1. Information We Collect
When you inquire about or purchase a bird from us, we may collect:
● Name, email address, phone number, and mailing/shipping address
● Payment information (processed securely through our payment processors we do not store card numbers)
● Bird preferences, experience level, and household information you share during buyer screening
● Shipping details required by Delta Cargo for live animal transport
● Correspondence records
If you visit LumaAviaries.com, our hosting platform (Squarespace) may automatically collect standard server log data such as your IP address, browser type, and pages visited.
2. How We Use Your Information
● To process your purchase and coordinate bird shipping
● To issue invoices and collect payment
● To follow up on waitlist inquiries and bird availability
● To fulfill our health guarantee and live arrival guarantee obligations
● To comply with Florida sales tax reporting (Florida DOR) and any applicable FWC, USDA/APHIS, or CITES requirements for the sale and transport of psittacines
● To respond to questions and provide post-sale support
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We share your data only as necessary:
● Payment processors (Square, PayPal) to securely process transactions
● Delta Cargo to book and complete live bird shipments
● Our avian veterinarian when a health certificate or post-sale medical support is required
● Government agencies if required by law (e.g., FWC, USDA/APHIS, Florida DOR, CITES documentation for any export)
4. Florida Sales Tax & Records
As a Florida-registered seller, we are required to maintain transaction records including buyer name, sale amount, and applicable sales tax collected. These records are retained for a minimum of three years in accordance with Florida Department of Revenue requirements and are not used for marketing purposes.
5. Shipping & Live Arrival
For Delta Cargo shipments, we provide your name, contact number, and destination airport to complete the air waybill. This information is handled by Delta Air Lines under their own privacy policy. We retain shipping records as part of our flock and sales documentation.
6. Cookies & Tracking
LumaAviaries.com is hosted on Squarespace, which may use cookies for analytics and performance monitoring. If you have enabled the Chewy affiliate program or any third-party tracking on your site, those providers operate under their own privacy policies. You may disable cookies in your browser settings; this will not affect your ability to contact us or make a purchase.
7. Data Retention
We retain buyer records for as long as needed to fulfill our guarantees and comply with legal obligations. Sales and tax records are kept for a minimum of three years. If you'd like your contact information removed from our waitlist or inquiry records, please contact us directly.
8. Your Rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to any legal retention requirements. Florida residents and residents of states with comprehensive privacy laws (California, Texas, Virginia, etc.) may have additional rights under applicable state law. To make a request, contact us at the address below.
9. Children's Privacy
We do not knowingly collect personal information from anyone under the age of 18. All purchases require a buyer to be a legal adult. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
10. Contact Us
For questions about this policy or to exercise your privacy rights: info@LumaAviaries.com